Refund policy
- Custom Made-to-Order Products: Because every item in our Shopify store is custom printed and uniquely manufactured just for you upon receipt of your order, we cannot accept returns or exchanges for buyer's remorse, changed minds, or incorrectly ordered sizes.
- Damaged or Defective Items: If your product arrives damaged, defective, or with printing errors, we will gladly send you a 100% free, complimentary replacement order or issue a full refund directly to your original payment method.
- Photos for damaged or defective items: To make a claim, please contact us and submit clear photos of the affected product and its original packaging within 14 days of delivery. We will review the photos and your order details to assess the problem and arrange the appropriate replacement or refund.
- Sizing Errors: We highly encourage you to review the specific size charts available on each product page before finalizing your purchase, as we are unable to offer refunds or exchanges if you accidentally order the wrong size or color.
- Incorrect Shipping Address: We are not responsible for packages that are lost or undeliverable due to an incorrect, insufficient, or outdated address provided during the Shopify checkout process. In these instances, you will need to place and pay for a completely new order.
- Lost in Transit: If your package is lost by the shipping carrier and fails to arrive, please reach out to our customer support team within 14 days of the estimated delivery date so we can investigate and arrange a complimentary replacement.